Privacy Policy

Packman Collectables is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

When you place an order or contact us, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
Order and transaction details
Payment information (processed securely via third-party payment providers; we do not store full payment card details)

How We Use Your Information

We collect and use your personal information to:

Process and fulfil customer orders
Provide customer support
Communicate order updates and shipping information
Improve our website, products, and services
Comply with legal obligations

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Payment transactions are processed securely through trusted third-party payment gateways.

Personal information is stored only for as long as necessary to complete transactions, provide support, and comply with legal or accounting requirements.

Third-Party Services

We may share necessary information with trusted third-party providers, including:

Payment processors
Shipping and delivery services
Website and analytics providers

These providers are only given the information required to perform their services.

Your Rights

Under Australian Privacy Law, you may request access to the personal information we hold about you and request corrections if necessary. You may also request deletion of your data where legally applicable.

To make a request, please contact us using the details below.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality. You can disable cookies in your browser settings if you prefer.